FAQ

All our products from the moment they are displayed on our page are available. Of course, placing any product in your cart does not mean that it will be available exclusively for you and that it can be purchased at the same time by another customer until you complete your order.

Usually the availability that exists online and respectively in our physical store represents the availability of our products, so the answer is yes.

This feature is available if your order has not been shipped. Contact us as soon as possible for your best service.

Of course, our e-shop team is available to serve you by phone, suggesting the right sizes for your body type. Monday-Saturday 09:00 a.m. -17:00 p.m. at 2105760907

Unfortunately not, from the moment your order is shipped there is no possibility of redirection as the courier companies (ACS, ELTA COURIER) undertake.

Deliveries are made on Saturdays ONLY within Attica and for areas that are not inaccessible, with an external partner of Roze.

By sending your order, you will receive in your email that your order is completed.

Once you receive your package, check that everything is OK with your products. In case you find a defect, return the product to its original state with its tabs. Once returned to us and once the defect is identified, we will contact you for a replacement, change or refund.

The amount is refunded with the same payment method you made your purchase.

If you paid with a debit card, as soon as your parcel is returned, we will arrange for your immediate refund to the respective account where you completed your order, usually within 14 days.

Your card details are not stored anywhere. Transfer to the secure environment of the Eurobank Platform payment system to pay for your order by filling in your card details securely.